At Florist Raynes Park, we pride ourselves on delivering only the freshest, hand-selected flowers to homes and businesses in Raynes Park and the surrounding areas. As your trusted local florist, we are committed to quality, service, and total customer satisfaction with every delivery. Our Fresh Flowers Guarantee ensures you can shop with confidence, knowing your flowers will always arrive vibrant, fragrant, and in pristine condition.
We understand how important it is for your flowers to look their best upon arrival. On rare occasions, weather, transit, or unexpected events may damage blooms. If your order arrives with any noticeable damage or doesn’t meet your expectations, please notify us on the same day of receipt. To help us resolve your concern quickly, we may request a photo of the damaged flowers as proof. This allows us to continually improve our packaging and delivery processes for all our Raynes Park clients.
Our Fresh Flowers Guarantee covers your bouquet for up to five days from the date of delivery, provided care instructions are followed. If your flowers wilt or perish within this freshness window and you’ve followed the recommended care, simply let us know. Our florists handle every arrangement with care, but if your flowers fail to maintain their beauty in this period, we’re here to put things right.
Your satisfaction matters most. If your flowers arrive damaged, wilt prematurely, or do not meet expectations within our freshness guarantee, we offer two options:
Please reach out with your order details and a description (and, if possible, photos) of the issue so our team can arrange your preferred resolution swiftly and hassle-free.
If you are dissatisfied with any aspect of our service or products, we want to hear from you. Your feedback is valuable for maintaining our high standards and improving our offerings for the whole Raynes Park community. To make a complaint:
Our team will review your concerns promptly and offer a resolution, aiming to reply within one business day.
Florist Raynes Park has become the local choice for fresh flowers among households and businesses thanks to our transparent policies and unwavering commitment to customer care. We value your trust and continually strive to exceed your expectations with every bouquet. Thank you for choosing us — we look forward to brightening your days with fresh flowers, delivered with peace of mind every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
