Name: CRAZY IN LOVE
Brand: Florist Raynes Park
Price: 69.00 GBP
Availability: InStock

Terms & Conditions for Ordering Flowers Online – Florist Raynes Park

Introduction

Welcome to Florist Raynes Park. These Terms & Conditions set out the agreement between you as a customer and Florist Raynes Park in relation to the purchase of flowers and floral arrangements through our online shop for delivery within Raynes Park and surrounding areas. By using our website and placing an order, you confirm that you accept these Terms & Conditions and agree to be bound by them. If you do not agree to any part of these terms, please reconsider placing your order.

1. Scope of Terms & Service Area

Florist Raynes Park provides an online flower delivery service operating in Raynes Park and the nearby localities. These Terms & Conditions are applicable to all transactions and interactions made through our website by customers in Raynes Park and its surrounding areas.

2. Order Process

2.1 Placing Your Order
To purchase flowers online from Florist Raynes Park, you must follow the instructions on our website. After selecting your preferred bouquet or arrangement, add the items to your basket and proceed to checkout, entering all required delivery and payment information. Please ensure all details, particularly delivery addresses, names, and contact numbers, are correct as we cannot be held responsible for orders missing or delayed due to inaccurate information supplied by you.

2.2 Order Confirmation
After you complete your order, you will receive an on-screen confirmation. A subsequent email will be sent to you summarising your order details. This email is an acknowledgement of receipt and does not constitute acceptance of your order. Order acceptance occurs when payment is processed and the goods are dispatched for delivery.

2.3 Availability of Products
All flower arrangements and products displayed on our website are subject to availability. If particular flowers are unavailable, we reserve the right to substitute them with similar items of equal or higher value to maintain overall style and value. Any substantial substitutions will be notified to you where possible.

3. Prices & Payment

3.1 Pricing
All prices are clearly stated in pounds sterling (GBP) and include VAT unless otherwise noted. Delivery charges, where applicable, will be displayed during the checkout process. Prices are subject to change at our discretion, but changes will not affect orders which have already been accepted and confirmed.

3.2 Payment Methods
For your convenience and security, we accept various payment methods, such as major debit and credit cards or other options detailed at checkout. All payments must be received in full before your order is processed and dispatched.

3.3 Billing Information
You warrant that the payment information supplied is truthful, complete, and accurate, and that you have appropriate authorisation to use the payment method provided. We reserve the right to cancel any order that cannot be verified or if payment is not authorised.

4. Delivery Policy

4.1 Delivery Area
We offer flower delivery to addresses throughout Raynes Park and the surrounding locations, as detailed on our website. If you are uncertain whether we deliver to a particular postcode or area, please check the delivery section before placing your order.

4.2 Delivery Times
We strive to deliver your flowers on your selected date. While same-day and next-day delivery options may be available, these are subject to our operational capacity and cut-off times specified on the website. Delivery times on special occasions (such as Valentine’s Day, Mother’s Day, or Christmas) may be altered due to increased demand; we recommend placing orders early to secure your preferred delivery date.

4.3 Failed Deliveries
It is your responsibility to ensure that the recipient is available to receive the order at the specified delivery address and time. If the recipient is not present or the delivery cannot be made for any reason beyond our control, we may, at our discretion, attempt delivery to a neighbour, leave in a safe place, or leave a calling card. Further redelivery attempts may incur additional charges.

4.4 Delivery Instructions
You may provide specific delivery instructions at checkout. While we endeavour to follow all reasonable requests, we cannot guarantee compliance if it would delay service or compromise the quality or safety of the delivery.

5. Cancellations & Amendments

5.1 Cancelling Orders
You can cancel your order provided we receive written notice no later than 24 hours before the scheduled delivery date. Cancellation requests received less than 24 hours prior may be refused or incur an administration fee, particularly if the order has already been prepared or dispatched.

5.2 Amendments
If you wish to modify your order or make changes to delivery information, please contact us as soon as possible. We will make reasonable efforts to accommodate changes, provided your order has not already been processed for delivery.

6. Returns & Refund Policy

Due to the perishable nature of flowers, we only accept returns and offer refunds in cases where the product is faulty, damaged upon arrival, or does not meet the description provided. If you are dissatisfied with the quality of your flowers, you must notify us within 24 hours of delivery, providing photographic evidence where possible. After assessing your claim, we may offer a replacement, full or partial refund, or other compensation as appropriate.

7. Liability

7.1 Limitation of Liability
While we take care in preparing and delivering your flower arrangements, liability for any claims (including negligence) for damages, loss, or expense related to the use of our website or service is limited to the amount paid for the order. We are not liable for indirect, consequential, or incidental losses or damages. Nothing in these terms restricts your statutory rights or our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

7.2 Circumstances Beyond Our Control
We are not liable for any failure to perform or delays in performance of our obligations that are caused by events beyond our reasonable control, including but not limited to adverse weather conditions, strikes, natural disasters, traffic disruptions, or failure of third parties (such as couriers).

8. Customer Responsibilities

When placing an order, you are responsible for:

Ensuring all recipient and delivery details are accurate and complete.
Providing a valid, reachable contact number in case delivery issues arise.
Notifying us promptly of any problems with your order.
Receiving or making arrangements for the timely receipt of delivered goods.

Failure to meet these responsibilities may affect your right to compensation or re-delivery.

9. Intellectual Property

All content, images, designs, trademarks, and logos displayed on our website are the property of Florist Raynes Park or used under licence. No content may be copied, reproduced, or otherwise used without our express written permission.

10. Privacy and Data Protection

Your privacy is important to us. We collect, store, and process your personal information as outlined in our Privacy Policy and as required for processing payments and fulfilling orders. Your data will not be shared with third parties except as necessary for order fulfilment, legal compliance, or as otherwise consented by you.

11. Changes to Terms & Conditions

We may update these Terms & Conditions periodically to reflect changes in law, practice, or our business operations. The latest version will always be available on our website, and your continued use of our services constitutes acceptance of any amendments. Orders placed are subject to the terms in effect at the time of ordering.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed under the laws of England and Wales. Disputes arising in connection with these terms, use of our website, or flower delivery in Raynes Park and nearby areas will be subject to the exclusive jurisdiction of the courts in England and Wales.

13. General Provisions

If any provision of these Terms & Conditions is found to be unenforceable, that provision shall be deemed severed and will not affect the validity and enforceability of the remaining provisions. No waiver of any right or remedy shall be effective unless given in writing and signed by us.

14. Contacting Us

If you have questions regarding these Terms & Conditions or wish to discuss an order, please refer to the contact information provided on our website. Our team strives to respond to all queries related to our flower delivery service within Raynes Park and the neighbouring areas in a timely and helpful manner.